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General Information

Confidentiality

The staff at UT Health Behavioral Health takes every precaution to protect the confidentiality of each of our patients. Upon admission each patient is given an identification number. Patients are free to give their ID number to family members or friends from whom they would like to receive a phone call or visit. Without this number, no one will be allowed to visit or call a patient. The staff will not acknowledge whether someone is a patient here without being given the ID number.

Visitation schedules

The UT Health Behavioral Health staff welcomes the family and friends of our patients as visitors to our facility. However, to protect our patients’ safety and confidentiality, we maintain the following schedules, and we apologize for any inconvenience.

Adult units

  • Visitation is scheduled between 3-4 p.m., seven days a week.
  • There is a limit of two visitors per patient at a time.
  • Visitors must be 16 years of age or older.

Child/adolescent units

  • Visitation is scheduled between 3:30-4:30 p.m., seven days a week.
  • Only two visitors are allowed per day.
  • Visitors to the child unit must be 5 years of age or older.
  • Visitors to the adolescent unit must be 12 years of age or older.
  • Children under the age of 13 may not be left in the lobby unattended.
  • No child or adolescent visitor will be allowed to visit without the parent or guardian in attendance.

Telephone calls

  • Each unit has designated times for patients to make or receive calls that do not interfere with their program schedule.
  • Before a call will be placed to the patient’s phone, the caller must give the operator the patient ID number.
  • Patients may not receive incoming calls before 8 a.m. or after 9 p.m.

Visitor’s personal items not allowed on unit

To assure the safety of our patients, it is necessary to request that all visitors remove their hat, coat, purse, satchel, briefcase and umbrella. These items should be locked in your car prior to visiting. UT Health Behavioral Health is not responsible for any lost or stolen items left in the lobby. Please check the contents of your pockets. Any of the items listed below as “items not allowed” must be removed from your pockets and locked in your car prior to visiting. We realize you would not intentionally bring anything into the facility that patients could use to harm themselves. We want to ensure no patient obtains such an item accidentally.

Belongings brought in for patients

All items brought in for a patient must be listed on a form that can be obtained from the receptionist. Please list each item and give the form to the staff members stationed in the lobby. A staff member will go through the items and identify any the patient may not have. We encourage you to take those items with you when you leave.

Items not allowed on unit

Patients are not allowed to have certain items on the units. We encourage you not to bring any of these to the patients:

  • Home medications
  • Glass or metal containers
  • Cellphones and pagers
  • Cameras
  • Tobacco products, lighters and matches
  • Jewelry (watch and wedding rings allowed)
  • Razors, including electric
  • Shoelaces, belts and drawstrings
  • Underwire bras
  • Aerosol and metal beverage cans
  • Food, candy, gum and beverages
  • Nail files and clippers
  • Tweezers
  • Mirrors and compact mirrors
  • Hair dryers
  • Ink pens and pencils
  • Curling irons, flat irons and electric curlers
  • Electric toothbrush and toothpicks
  • Wallet
  • Metal picks, combs, rakes and brushes
  • Caps, hats and sunglasses
  • Scissors
  • Tongue, navel and facial rings and studs
  • Movies, CDs and DVDs
  • Computers and tablets, etc.
  • Pocket games
  • Musical instruments
  • Radios, recorders and CD players
  • Boots and steel toe shoes
  • Pantyhose and hosiery of any kind
  • Products containing alcohol
  • Cologne, perfume and shaving lotion
  • Dental floss, Q-tips and mouthwash
  • Notebooks with metal parts
  • Coat hangers
  • Purses and contents of purses
  • Money
  • Safety pins, paper clips and staples
  • Plants and floral arrangements

This is not a complete list. Our staff may identify other prohibited items when verifying items brought in for patients.

Absolutely no food items (including candy and gum) or beverages may be brought into the facility for a patient.

Please note: UT Health Behavioral Health is a hospital for acute crisis stabilization of about five to seven days. UT Health Behavioral Health is not a long-term treatment or residential facility.