To find a physician or for questions   903-266-2200

General Information

IMPORTANT Information About Visiting Patients in the Hospital

For the safety of our patients, guests and caregivers, visitors are not allowed at this time.

ENTRY TO THE HOSPITAL IS ONLY FOR PATIENTS SEEKING CARE:

The situation surrounding COVID-19 (novel coronavirus) continues to evolve and changes occur rapidly. As a result, UT Health Behavioral Health Center has restricted visitation as of March 17, 2020. Only on-duty staff, physicians and patients seeking care may enter.

This visitation restriction is being done out of an abundance of caution. The health and safety of our patients, their families, and our caregivers is our top priority.

If you have an emergency medical condition, please call 903-597-0351 to receive medical care.

Phone calls to patients are welcome and encouraged. Phone hours are 8:30 a.m. – 8:00 p.m. To call a patient, please call 903-266-2200. You must be able to provide the patient’s first and last name. If you are not on the patient’s authorized list then the patient can call your back during the recommended hours.

 

Confidentiality

The staff at UT Health Behavioral Health Center takes every precaution to protect the confidentiality of each of our patients. Upon admission each patient is given an identification number. Patients are free to give their ID number to family members or friends from whom they would like to receive a phone call or visit. Without this number, no one will be allowed to visit or call a patient. The staff will not acknowledge whether someone is a patient here without being given the ID number.

Belongings brought in for patients

All items brought in for a patient must be listed on a form that can be obtained from the receptionist. Please list each item and give the form to the staff members stationed in the lobby. A staff member will go through the items and identify any the patient may not have. We encourage you to take those items with you when you leave.

Items not allowed on unit

Patients are not allowed to have certain items on the units. We encourage you not to bring any of these to the patients:

  • Home medications
  • Glass or metal containers
  • Cellphones and pagers
  • Cameras
  • Tobacco products, lighters and matches
  • Jewelry (watch and wedding rings allowed)
  • Razors, including electric
  • Shoelaces, belts and drawstrings
  • Underwire bras
  • Aerosol and metal beverage cans
  • Food, candy, gum and beverages
  • Nail files and clippers
  • Tweezers
  • Mirrors and compact mirrors
  • Hair dryers
  • Ink pens and pencils
  • Curling irons, flat irons and electric curlers
  • Electric toothbrush and toothpicks
  • Wallet
  • Metal picks, combs, rakes and brushes
  • Caps, hats and sunglasses
  • Scissors
  • Tongue, navel and facial rings and studs
  • Movies, CDs and DVDs
  • Computers and tablets, etc.
  • Pocket games
  • Musical instruments
  • Radios, recorders and CD players
  • Boots and steel toe shoes
  • Pantyhose and hosiery of any kind
  • Products containing alcohol
  • Cologne, perfume and shaving lotion
  • Dental floss, Q-tips and mouthwash
  • Notebooks with metal parts
  • Coat hangers
  • Purses and contents of purses
  • Money
  • Safety pins, paper clips and staples
  • Plants and floral arrangements

This is not a complete list. Our staff may identify other prohibited items when verifying items brought in for patients.

Absolutely no food items (including candy and gum) or beverages may be brought into the facility for a patient.

Please note: UT Health Behavioral Health is a hospital for acute crisis stabilization of about five to seven days. UT Health Behavioral Health is not a long-term treatment or residential facility.